FREQUENTLY ASKED QUESTIONS
Do I need a trade account to purchase?
Surface Systems services both trade and DIY customers. NAPCO products remain trade-only — to place orders and access pricing for the NAPCO range, you’ll need to submit a trade enquiry and be approved as an account holder.
How do I get pricing?
You can add products to a quote and we’ll respond with a detailed invoice including freight to your location. For NAPCO products, approved applicators will have completed a training course and/or have previous resurfacing experience within the industry — please submit an enquiry to request access.
Can members of the public purchase through Surface Systems?
Yes — many of our products are available to DIY customers. NAPCO refinishing products are the exception; these are trade and approved applicator only. If you’re looking for a qualified resurfacing professional in your area, visit our Find an Installer page.
Are your NAPCO products genuine and authorised?
Yes. Surface Systems is the Exclusive Authorised Distributor of NAPCO refinishing products in Australia. Every product is imported directly from NAPCO in the USA — not sourced through grey-market channels.
Do you stock products for beginners or is this range for experienced refinishers?
Our range is designed for trade professionals. We do offer training for refinishers looking to work with NAPCO products or expand into concrete resurfacing — see our Training pages for details.
Do you carry Safety Data Sheets and application guides?
Yes — all available SDS documents and technical guides are in our SDS & Technical Library. If you can’t find what you need, contact us directly.
Will you be adding more brands to the range?
Yes. Surface Systems is a curated multi-brand supplier, and we’ll be expanding the range over time. Sign up to our newsletter to be notified when new products and brands are added.
How does freight work?
Surface Systems uses a quote-based freight model. Add the products you need to your quote, submit it, and we’ll come back to you with a detailed invoice including freight costs to your delivery address.
Do you ship nationally?
Yes, shipping can be arranged throughout Australia.
How long does delivery take?
Delivery times vary by state. As a guide:
Location | Estimated Timeframe |
|---|---|
NSW, VIC, QLD, SA — Metro | 1–3 business days |
NSW, VIC, QLD, SA — Regional | 2–4 business days |
WA, TAS, NT | Allow an additional 2 business days |
Timeframes are indicative and subject to change — will be confirmed at time of quoting.
Are there any products that can't be shipped by air?
Some chemical products — including certain coatings, solvents and aerosols — are classified as dangerous goods and must travel by road freight only. This will be noted on the relevant product pages and confirmed in your quote.
Where is training held?
All training is delivered in person at Domcrete’s head office and dedicated training facility in Penrith, NSW.
Do I need to be an existing Surface Systems customer to attend training?
No — training is open to trade professionals. However, priority is given to approved Surface Systems account holders.
How do I book?
Visit the relevant Training page and submit an enquiry. We’ll confirm availability and send through booking details.